They built us the audience graph two vendors had quoted us a decade for. It runs every morning.
Where audiences meet infrastructure.
Audience platforms, streaming operations, ad-tech data plumbing. The unglamorous infrastructure that decides who actually monetises.
Talk to our media practice lead- 9m
Active subscribers across platforms we operate
- 38%
Average uplift in renewal-flow conversion post-rebuild
- 4k
Concurrent live-event sessions handled without queueing
- 12yrs
Continuous partnership with Nine Entertainment
Where we actually play in media & telco.
Broadcast. Streaming. Mobile.
Fixed. Wholesale. That's it.
Battle-tested
on live broadcast.
Live sport, election nights, royal commissions: when traffic spikes 40× in a minute, there's no time to read a runbook. We've built for that.
Subscriber
Subscription & entitlement
Paywall logic, gifting, household sharing, and proration that survives the renewal hour without paging an engineer.
Salesforce
Marketing Cloud personalisation
Segment-of-one show recommendations, abandoned-trial recovery, and churn-save journeys tied to viewership signals.
MuleSoft
OSS / BSS integration
We've connected Salesforce to billing, provisioning, and CDN partners across telco stacks too proud to be named publicly.
Snowflake
Audience & ad-tech data
One viewer view across linear, BVOD, and digital, with the privacy guard-rails your CDO actually signed off on.
Agentforce
Care & retention copilots
Retention agents that read the file in 3 seconds, suggest the right offer, and never quote the wrong promo code.
Strategy
Subscription strategy
Pricing, packaging, bundling, and the brutal economics conversation no one wants to have until they have to.
Experience
Onboarding & activation
First-30-days flows that move trial users to habit before the welcome email finishes spam-filter purgatory.
Managed
Live-event readiness
Game-day playbooks, war-room protocols, and the load-test rigour to know your platform won't be the story.
Field notes
Our media & telco stories & insights.
The work that shaped how we think about audience platforms, identity graphs, and the unglamorous data plumbing that decides who actually monetises.
3.2 million audience profiles. One view.
How a national broadcaster unified streaming, news, and publishing identity into a single addressable graph.
Read the story Case study
Live sport, fewer surprises.
The signalling layer that lets a streaming platform survive grand-final traffic without a war room.
Read the story Case study
Why your retention model is fighting your acquisition team.
A pattern we keep seeing in publisher and audio data stacks, and the one architectural decision that defuses it.
Read the note Insight
The 14-day window where churn is actually decided.
What a year of behavioural signal taught us about which subscriber actions matter, and which are theatre.
Read the insight Insight
Two-sided platforms break in predictable ways.
Why the supply-side experience is almost always under-instrumented, and what it costs you in retention.
Read the note Insight
What media & telco leaders
say about the work.
Grand final weekend was the first time we didn't have a war room. That's a result by itself.
They were the only partner who wanted to talk about the supply side as much as the audience side.
What's the one thing in your stack that keeps you up at night?
A subscriber journey that breaks at billing. A content rights model the warehouse can't answer. A network change that's six tickets deep. Tell us where it hurts: we'll tell you what we've seen, what we'd try, and who from the practice should be on the call.