Operate & run
What happens after go-live: keeping your platforms healthy, secure, and improving long after launch, because most of any system's value is captured in the years after it ships.
Talk to our operate lead- 94%
Engagements that roll into managed services post go-live
- 7min
Median first-response on P1 incidents, business hours
- 2.4×
Adoption uplift on engagements with managed services attached
- 0
Held-knowledge handovers: every runbook is yours from day one
Six ways we
stay close
after launch.
Most consultancies disappear at go-live. We don't. The squad that built your platform stays embedded, on a fixed monthly retainer, against an SLA your CFO can read.
First six weeks live
The team that built it stays embedded through the first quarter end, the first month-end close, the first board pack.
Steady-state operations
Tier 1 to 3 support, change requests, releases: on a fixed monthly retainer with a transparent SLA.
Quarterly improvement
A measurable improvement plan every quarter: adoption, performance, technical debt: agreed with your business.
Audits & reviews
Org assessments, security reviews, technical-debt registers: the diagnoses you act on, not the slide decks.
When things go wrong
24/7 on-call rotation for your platform, with the engineers who actually built it answering the page.
Year 2 and beyond
Quarterly product roadmaps reviewed with your steering committee: not a static doc that ages out.
Whatever you run,
we run it
with you.
Same accreditations as the build practices, plus the on-call, observability and ITSM tooling that keeps the lights on at 3am.
Four pieces our
managed services team
recommends.
How we keep platforms healthy after launch: the cadence, the on-call discipline, and the work that decides whether year three is better than year one.
Ready to talk about operations?
A 30-minute call with our practice principal. No deck, no pre-sales, no obligation: just a working conversation about whether we'd be useful to each other.